Terms and conditions

Terms and conditions

Orders & Delivery
All items are turned individually by hand, as such minor differences may occur from item's shown in photos, I.e colour and grain of wood. If there is something you require that's not on the options feel free to email me the details for further consultation.
Orders placed on the website store will be hand crafted and despatched within 28 days of payment.

Bespoke Customer Orders
Custom orders will be appraised upon consultation, price and timescale will be established and a 40% deposit will be required for the work to commence. Once the project is completed we will send you an email of notification with confirmation. Dispatch within 5 working days of closing your balance and a courtesy email on departure.

Return policy.
If an item is not to your satisfaction it may be returned in its new and unused condition for a full refund, free from imperfection as it should have arrived. However, if it is damaged upon arrival please contact The BC Woodworks with the problem / defect.
Returns are not warranted unless it is due to makers error and a replacement will be issued with immediate effect. Improper care or mistreatment of items/tools will not be validated.

TERMS AND CONDITIONS / LIMITATIONS OF LIABILITY

When ordering a buying parts and hardware from the BC Woodworks

Shipping & Returns

We will post to any address as long the address at which your payment card is registered is also present on your order.

When you add products to your Shopping Basket, all available delivery options will be displayed. You can select the option you think most appropriate for your items.

Most small parcels will be delivered via Royal Mail 1st class, more valuable items by 1st class recorded. Larger items will be sent via courier.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

We aim to despatch all orders placed (Mon-Fri) within 2-7 days due to all items being handmade to order. However, in some cases this may not be possible. In such cases orders will be shipped within the 28 day time frame. This includes Signed for and international deliveries. Orders involving parcel couriers will be scheduled for collection the next working day after cleared payment and completion of order.

Please note: Orders are not usually processed for shipment on weekends and holidays

Force Majeure
The BC Woodworks shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns

Faulty Goods
All goods are new, unless stated otherwise, and as such should arrive in perfect condition. Should you receive a damaged or faulty item please let us know and we will exchange the item or provide you with a full refund (whichever you prefer). Any item found to be damaged or faulty when received must be returned to us WITHIN 7 DAYS of receipt. Please contact us through the links at the bottom of this page and we will arrange a collection or send you shipping labels.

Non-Faulty Goods
We accept the return of goods that were wrongly ordered (or ordered in error) for exchange or refund. These items must be returned to us carriage paid in the original packing and in a saleable condition WITHIN 7 DAYS of receipt. P & P or carriage on exchange/replacement item is chargeable.

Please contact us for a returns address.

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by telephoning 07904983199 within 7 days

The BC Woodworks does not accept responsibilities beyond those set forth here, including any liability for products not being available for use, or for the provision of services and support. The BC Woodworks shall not be liable for loss of profits, loss of business, or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. Customer agrees that for any liability related to the purchase of products or services, The BC Woodworks is not liable or responsible for any amount of damages above the amount paid by the customer for the purchase of products or services. Under no circumstances, including, but not limited to, negligence, shall The BC Woodworks be liable for any direct, indirect, special, incidental, or consequential damages, including, but not limited to, loss of profit arising out of the use, or the inability to use, the materials on this site, even if The BC Woodworks has been advised of the possibility of such damages. If your use of the materials or information on this site results in the need for servicing or repair, The BC Woodworks shall not be liable for any costs incurred.

The BC Woodworks continually upgrades, improves, and revises its products and services to provide customers with new products and a bespoke service. The BC Woodworks may revise or discontinue products at any time without prior notice to customers. Natural oil and/or wax finishes with stains are liable to fading during the first year and stains on lacquered woodwork will fade through exposure to natural light.

The BC Woodworks will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet or catalogue are possible. * "All shipping costs" refers to both the shipping and handling costs from us to the customer, as well as the cost of returning the item by the customer to us. These terms are subject to change without notice.

In no event shall the service provider be liable for any damage arising, directly or indirectly, from the use of the information contained on this web site including damages arising from inaccuracies, omissions or errors. Any person relying on any of the information contained on this web site or making any use of the information contained herein, shall do so at its own risk. The service provider hereby disclaims any liability and shall not be held liable for any damages including, without limitation, direct, indirect or consequential damages including loss of revenue, loss of profit, loss of opportunity or other loss.